Frequently Asked Questions
Welcome to our frequently asked questions forum. If you cannot find an answer to your question, please contact us via the contact form or send us a DM on instagram @ccataleyacreations.
FREQUENTLY ASKED QUESTIONS
HOW CAN I PLACE AN ORDER?
I currently work on-demand only. This means you can place your order online and I will produce the items you truly want. Everything showing as "out of stock"? that means I am currently fully booked for the next couple of weeks and not taking any new orders to avoid long waiting lists. Make use of the "notify me when back in stock" tool and get an alert when I am back open for business.
WHAT WAX DO YOU USE?
I use a high quality soy wax, that's 100% vegan, non-toxic and cruelty free. Soy wax is a vegetable wax, which makes it a better alternative to old-fashioned paraffin wax. Paraffin wax is made from petroleum oil and emits black soot containing toxic chemicals. Soy wax also burns cleaner and slower than paraffin and creates minimal to no soot. I personally love how creamy and soft soy wax is, as well as the fact that it is biodegradable and more sustainable than paraffin wax.
CAN I LIGHT MY CANDLE? HOW LONG WILL IT BURN?
Our candles are designed for decorative purposes. If you wish to light them, please ensure your candle is placed on an even surface with a heatproof coaster or candle plate, to catch any wax droplets or spillage.
Do not leave unattended.
Do not burn for longer than 2hrs at a time.
Keep away from drafts, children & pets.
The candles are specifically formulated & lightly scented, to promote a cold scent throw, meaning the scent is present when unlit and more suitable for home decor and ornamental purposes.
The burning time completely depends on the size of the candle. The smaller body candles for example, burn for 30-60 mins and the larger body candles can last from 1-2 hours. The large Bubbly can burn for up to 4 hours. Please never leave a burning candle unattended.
WHERE DO YOU BUY YOUR MATERIAL? CAN YOU GIVE ME SOME ADVICE?
I work with multiple suppliers all over Europe. If you are looking to buy candle supplies yourself, I kindly advise you to do your research online for your specific destination. I do not offer any coaching or workshops at the time being and ask you to refer to youtube for tutorials and tips.
MY CANDLE HAS A WHITE COAT ON IT, HOW CAN I REMOVE IT?
All candles are hand poured using a natural soy wax, with this you may see changes in finish, small imperfections, air bubbles or frosting on your candle. Please note that this is common and usual with natural soy waxes. To minimize the appearance of frosting, use a warm cloth, or your finger and gently rub the area to smooth out the frosting.
I AM ALLERGIC TO SOY! CAN YOUR CANDLES HARM ME?
The answer to this question is no, for the simple reason you are not ingesting the wax. It's the digestive proteins that trigger the allergy. Soy Candles are ideal for allergy sufferers. They produce very little to no soot, no harmful chemicals, and very little to no emissions. However I am not a doctor, so if you have further concerns, please contact your general practitioner. Our candles are hand-poured using eco soy candle wax and organic cotton wicks. Better for your health and the environment.
CAN I CHOOSE THE COLOR & THE FRAGRANCE OF MY CANDLE?
Should you like your sculptural candle to be scented for an extra charge, send me an email after placing your order.
Colors I produce at random and can be purchased as normal.
ARE ALL OF YOUR MATERIALS VEGAN FRIENDLY?
Materials & Ingredients
Wax: natural eco soy wax, vegan, cruelty free and non-toxic
Fragrance Oils: cruelty free, vegan friendly, CMR & Phthalate Free, Paraben & Silicon Free & PEG Free
Candle wicks: eco, vegan & cruelty free
Wax Dyes: vegan friendly & cruelty free
Packaging: 100% plastic free & recycled as well as biodegradable.
DO YOU DO ANY COLLABORATIONS WITH INFLUENCERS & CONTENT CREATORS?
I personally pick & choose the people I want to work with & represent my brand for me. However you can always drop me a message if you are genuinely interested in buying my products & promoting them on your socials.
DO YOU DO WHOLESALE?
I currently only take whole sale orders for a very small selection of national businesses. You can always send me a request via email.
I WANT TO PLACE AN ORDER BUT YOU DON'T SHIP TO MY DESTINATION.
Please send me a message and I will check the rates for you & add it to my website for you. Please note I do not ship worldwide. EU destinations only. For the simple reason that I cannot ensure safe delivery for further destinations.
MY ORDER IS A GIFT!
How lovely! Please leave a note in the box provided at checkout & I will make sure to give a little extra attention to your package. You can also include a personal message! Simply leave all your wishes in a note and I will do my best to fulfill themm.