Frequently Asked Questions
Welcome to our frequently asked questions forum. If you cannot find an answer to your question, please contact us via the contact form or send us a DM on instagram @ccataleyacreations.
Frequently Asked Questions
How often do you restock online?
I try my best to restock every 2 weeks. Usually this will be on a Sunday evening 8PM CET. The next restock day will always be visible on the banner that you can see next to every product. You can find more updates & news regarding restocks on our instagram, where you can also set a reminder by tapping our countdown in our stories @ccataleyacreations
What wax do you use?
I use a high quality soy wax, that's 100% vegan, non-toxic and cruelty free. Soy wax is a vegetable wax, which makes it a better alternative to old-fashioned paraffin wax. Paraffin wax is made from petroleum oil and emits black soot containing toxic chemicals. Soy wax also burns cleaner and slower than paraffin and creates minimal to no soot. I personally love how creamy and soft soy wax is, as well as the fact that it is biodegradable and more sustainable than paraffin wax.
Can I light my candle?
Our candles are designed for decorative purposes. If you wish to light them, please ensure your candle is placed on an even surface with a heatproof coaster or candle plate, to catch any wax droplets or spillage.
Do not leave unattended.
Do not burn for longer than 2hrs at a time.
Keep away from drafts, children & pets.
The candles are specifically formulated & lightly scented, to promote a cold scent throw, meaning the scent is present when unlit and more suitable for home decor and ornamental purposes.
How long does my candle burn?
The burning time completely depends on the size of the candle. The smaller body candles for example, burn for 30-60 mins and the larger body candles can last from 1-2 hours. The large Bubbly can burn for up to 4 hours. Please never leave a burning candle unattended.
My candle has a white coat on it, how can I remove it?
All candles are hand poured using a natural soy wax, with this you may see changes in finish, small imperfections, air bubbles or frosting on your candle. Please note that this is common and usual with natural soy waxes. To minimize the appearance of frosting, use a warm cloth, or your finger and gently rub the area to smooth out the frosting.
I am allergic to soy! Can your candles harm me?
The answer to this question is no, for the simple reason you are not ingesting the wax. It's the digestive proteins that trigger the allergy. Soy Candles are ideal for allergy sufferers. They produce very little to no soot, no harmful chemicals, and very little to no emissions. However I am not a doctor, so if you have further concerns, please contact your general practitioner. Our candles are hand-poured using eco soy candle wax and organic cotton wicks. Better for your health and the environment.
Can I choose the color & the fragrance of my candle?
Every restock I will produce candles in multiple colors & fragrances you can choose from. This always varies. Regular updates regarding this will be shared on instagram @ccataleyacreations
Are all of your materials vegan friendly?
Materials & Ingredients
Wax: natural eco soy wax, vegan, cruelty free and non-toxic
Fragrance Oils: cruelty free, vegan friendly, CMR & Phthalate Free, Paraben & Silicon Free & PEG Free
Candle wicks: eco, vegan & cruelty free
Wax Dyes: vegan friendly & cruelty free
Packaging: 100% plastic free & recycled as well as biodegradable.
Can I place an order with you directly, when there is no stock online?
In general I only do on-demand orders when selling Business to Business. However, you can also place an order with me directly, for orders above 200 EUR. Simply send me a request via the contact form.
Do you do any collaborations with influencers & content creators?
I personally pick & choose the people I want to work with & represent my brand for me. However you can always drop me a message if you are genuinely interested in buying my products & promoting them on your socials. I provide various discounts in these cases.
Do you do wholesale?
Yes I do offer wholesale prices if you are a registered business and want to re-sell my items. Please note all items must be sold under my brand name. If you are interested to know more about my rates & deals, send me an email via the contact form.
I want to place an order but you don't ship to my destination.
Please send me a message and I will check the rates for you & add it to my website for you.
My order is a gift!
How lovely! Please leave a note in the box provided at checkout & I will make sure to give a little extra attention to your package. You can also include a personal message! Simply leave all your wishes in a note and I will do my best to fulfill themm.